There is the kind of busy that generates growth and the kind that just buries you. Sometimes the plan works and sometimes we set a revenue goal that exceeds the capacity of the team.
Every business has a ceiling on how much it can take on and still do the work well. You can measure it by appointments set, labor hours, or even revenue. Push past it and quality slips, things get missed, employees burn out and people quit.
Knowing that ceiling is how you decide what to say yes to, whether you need to hire or raise prices.
This week, establish the maximum output your team can produce before you take on the next thing.